Refund policy

Returns policy

At Chastar, we pay close attention to the quality and inspection of our products. As we sell exclusively to business customers and have a physical shop/showroom where items can be viewed and tried on in advance, we do not accept returns based on personal preference, fit or a change of mind.

Reasons such as “the item does not look good on me”, “the colour is different from what I expected”, “I do not like the fit” or similar personal preferences are therefore not accepted as valid reasons for a return.

Defective or damaged items

• Have you received an item with a defect or manufacturing fault? Report it by email to fashionchastar@hotmail.com within 5 days of receiving your order.
• Unfortunately, reports received after this period cannot be processed.

Always include the following in your report:

• Your order number.
• The item concerned and/or its item number.
• A clear description of the defect.
• At least one clear close-up photograph of the defect.
• At least one clear photograph of the entire item showing its overall condition.

Which defects qualify?

• We assess only defects that arose during production or manufacturing.
• Examples include faulty zips, incorrectly sewn seams or hems, missing or incorrectly positioned buttons, damaged fastenings and other demonstrable manufacturing faults.
• Damage caused by use, incorrect washing or handling, normal wear and tear, or damage arising after receipt is not covered by this returns policy.

Assessment of your return request

• Once we receive your report and photographs, we assess whether the item qualifies for a return, replacement, exchange or another appropriate solution.
• An item may only be returned after Chastar has given permission.
• Returns sent without prior approval may be refused.

Conditions for returns

• The item must be in its original condition.
• The item must not have been worn, washed, altered or damaged.
• Original labels, hangtags and any packaging must be present.
• Chastar reserves the right to refuse a return if the item does not meet these conditions.

No returns based on personal preference

• As business customers can visit our physical shop/showroom to view, assess and try on items in advance, returns based on personal preference are not accepted.
• If you are unsure, we therefore recommend visiting our shop/showroom before placing an order.

If you have questions about a defective item or our returns policy, please contact fashionchastar@hotmail.com. We carefully assess every valid report and seek an appropriate solution where needed.